FAQs


FAQs

Q:How Quick Is Your Delivery Time?

A:  UK DELIVERY IS APPROX 48hrs / 72hrs BY TRACKED COURIER

We have warehouses in the UK / EU, USA, Canada, Germany, Australia and Russia. We arrange shipments the same day or within 24 hours of placing your order, We will update the tracking number along the way, usually you can get your package 2~3 business days UK,(DHL or Yodel Tracked ) (Please leave your mobile number for the courier for updates/SMS/Tracking Info etc and as a contact for the driver if you wish (Recommended) email address must always be supplied / made available to us for any updates to your order we may have, or in case we need to contact you urgently regarding your order. Thank you.

4/7 Days US / CA / AUS  and there will be no extra custom tax needed.

Q: Can I pay using CAD / GBP / AUD / Euro / Other currency other than USD?

(Please Note all prices will show in your local currency until the checkout where you will be charged in £GBP) Currency conversion is automatically done for you.

IF YOU EXPERIENCE ANY ISSUES / PROBLEMS DURING THE CHECKOUT STAGE PLEASE CONTACT US DIRECTLY SO WE CAN HELP. sales@hps2led.com

A: As we do international business, we accept Most Forms of Payment in Multiple Currencies ie: GBP USD AUS EUR etc. Paypal will switch the currency automatically when you do the payment. Paypal Preferred if Possible Please. Any issues with payment or queries contact us directly & the price you see here includes all shipping costs.

Q: I cannot select shipping method when I place the order, what can I do?

A: If you can't select shipping method when you place the order, please contact us to sort out the shipping method for your World region.

Q: I don't have Paypal account. How can I use credit card or debit card to pay the order?

 

A:  Check out with Paypal---- Choose paypal guest checkout ---- Pay with debit or credit card

 

Or just pay by Card or the other many payment options we have available.

YOU DONT NEED A PAYPAL ACCOUNT TO PAY USING YOUR CARD AS THEY ARE ALSO OUR 100% SECURE SAFE & PROTECTED / ENCRYPTED / CARD PAYMENT PROVIDER SO YOU CAN JUST CHECK OUT AS A GUEST TO COMPLETE YOUR PURCHASE.

Customers will have the option to check out as a Guest when using a debit or credit card, without the need for a PayPal account or login. Please select Paypal checkout Then Checkout as a Guest using your debit or credit card if you dont have a Paypal account.

Q: Can i pay by bank transfer ?

A: Yes you can pay direct into our account (please contact us for the account details )  sales@hps2led.com  

Q: Why my tracking number is invalid?

A: sometimes the courier will update the tracking info / number , but it should auto update, If it does not update please contact us & we will sort it out .

If your tracking number is CM000000000DE, please go on this site to check it.

https://www.dhl.de/en/privatkunden/dhl-sendungsverfolgung.html

Contact Us if you need Help with your Tracking we will help to keep you up to speed with your order.