FAQ


FAQ

Q:How Quick Is Your Shipping?

A:  UK APPROX 48hrs TRACKED COURIER

We have warehouses worldwide in the UK / EU, USA, Canada, Germany, Australia and Russia. We arrange shipments within 24 hours of placing your order, We will update the tracking number along the way, usually you can get your package 2~3 business days UK,(DHL Tracked ) (Please leave your mobile number for the courier for updates/SMS/Tracking Info etc and as a contact for the driver if you wish (Recommended) email address must always be supplied / made available to us for any updates to your order we may have, or in case we need to contact you urgently regarding your order.Thank you.

4/7 Days US / CA / AUS  and there will be no extra custom tax needed.

Q: Can I pay using CAD / GBP / AUD / Euro / Other currency other than USD?

(Please Note all prices will show in your local currency until the checkout where you will be charged in £GBP) Currency conversion is automatically done for you.

IF YOU EXPERIENCE ANY ISSUES / PROBLEMS DURING THE CHECKOUT STAGE PLEASE CONTACT US DIRECTLY SO WE CAN HELP. sales@hps2led.com

A: As we do international business, we accept Most Forms of Payment in Multiple Currencies ie: GBP USD AUS EUR etc. Paypal will switch the currency automatically when you do the payment. Paypal Preferred if Possible Please. Any issues with payment or queries contact us directly & the price you see here includes all shipping costs.

Q: I cannot select shipping method when I place the order, what can I do?

A: If you can't select shipping method when you place the order, please contact us to sort out the shipping method for your World region.

Q: I don't have paypal account. How can I use credit card or debit card to pay the order?

Q: Can i pay by bank transfer ?

A: Yes you can pay direct into our account (please contact us for the account details )  sales@hps2led.com  

A:  Check out with Paypal---- Choose paypal guest checkout ---- Pay with debit or credit card

Or just pay by Card or the other many payment options we have available.

Q: Why my tracking number is invalid?

A: If your tracking number is CM000000000DE, please go on this site to check it.

https://www.dhl.de/en/privatkunden/dhl-sendungsverfolgung.html

Contact Us if you need Help with your Tracking we will help to keep you up to speed with your order.