Shipping & Returns Policy


DELIVERY / SHIPPING INFO

 

SPIDER FARMER PRODUCTS SHIPPING INFO

PLEASE NOTE WE WILL ONLY SHIP / DELIVER TO THE DEBIT / CREDIT CARD PAYPAL HOLDERS ADDRESS 

Shipping in Discreet Unmarked / Unbranded, Logo Free Packaging.

Your Discretion is our ALWAYS OUR HIGHEST PRIORITY.

Free Shipping in the UK / EU & USA (DHL Express , Royal Mail & Yodel )

Local Fast shipping in CA/DE/UK/AU/EU

There are small surcharges That Apply To CA & AUS & Scandinavia

(surcharge prices quoted in $ USD)

These are SF1000 CA $5 / AUS $8

SF2000 CA $6 / AUS $12

SF4000  CA $10 /  AUS $17 

Other Countries Regions & Zones such as RUS / BRA / MX / SCAND etc, not covered here Please contact us for an accurate Shipping Quote before placing an order Thank you.

ALL International Delivery Surcharge/Charges/fees must be paid for separately via PayPal 

These PayPal account details will be emailed to you after you place your order .

This must be paid in full prior to dispatching your order.

Order Confirmation

As soon as you place the order, an order confirmation will be emailed to you. This means we have received your order and payment. As soon as we receive your order, we automatically reach out to our warehouse to confirm the product is in stock and is available for immediate shipment. In rare cases, if the product is Out of Stock on back order or unavailable, we will contact you immediately and ask if you would like to wait for the product to become available in stock again or have your payment refunded. If the item is available for immediate shipment (1-3 business days) we will process and arrange shipment.

Order Shipment

Most products Dispatch/ship within 1 to 3 business days from the date of your order (unless indicated on the product page). We will send you tracking information as soon as it is available. If you do not receive tracking info within 3 business days of your order, feel free to follow up with us via email.

Delivery / Shipping

We offer Fast shipping via FedEx, DHL Express,Royal Mail, UPS, or other couriers.

After the order is processed (PLEASE NOTE UK DISPATCH WAREHOUSE IS CLOSED AT WEEKENDS NO ORDERS WILL BE DISPATCHED SAT/SUN), allow 4 to 7 business days for the product(s) to reach you.( Normally a lot faster typically 3/5 Days in the UK , EU & US.

If your tracking number has not updated in 5 days, please contact us to check it.

International Orders

All of our LED Grow Lights can be shipped internationally using FedEx, UPS, USPS, DHL or other couriers. Contact us for the worldwide shipping quote for your country. In this case please allow a week for the products to reach you. 

Return policy

The light can be returned or replaced within 30 days after delivery, in the precondition of non-artificial damage.

90 days ALL FREE warranty. Free components, repairing and service can be provided within 3 months after delivery.

3 years of free components can be provided.

3 month -1 year : Free components, shipping fees of returning. Buyer needs

pay 1 way shipping fees and repairing fees.

1 year - 3 years : Free components. Buyer needs pay 2 way shipping fees and

repairing fees.

Grow Tents Delivery / Shipping Info

Shipping in Discreet Unmarked / Unbranded, Logo Free Packaging.

Your Discretion is our ALWAYS OUR HIGHEST PRIORITY.

Free Shipping in the UK & EU (DHL Express & Royal Mail)

Local Fast shipping in CA/DE/UK/AU/EU

There are small surcharges That Apply To CA & AUS

Contact us BEFORE ordering.

Other Countries Regions & Zones such as RUS / BRA / MX / SCAND etc, not covered here Please contact us for an accurate Shipping Quote before placing an order Thank you.

ALL International Delivery Surcharge/Charges/fees must be paid for separately via PayPal 

These PayPal account details will be emailed to you after you place your order .

This must be paid in full prior to dispatching your order.

 

European Delivery

We also deliver to most European countries.